Terms of service

These terms apply when you enquire about, accept, or purchase services from Lunar Applications. They should be read together with any written quote, proposal, invoice, or project scope we provide.

If a written proposal or invoice contains terms that are more specific than this page, the specific written terms will apply to that project.

Package prices shown on the website are starting points based on the inclusions listed for each package. Final pricing may change if the project requires extra pages, complex functionality, integrations, copywriting, product loading, photography, branding, hosting, paid plugins, or third-party services.

A project is only confirmed once we have agreed the scope, payment terms, and start date in writing.

The No Money Down website offer is a monthly website plan starting from R299 per month. The exact monthly fee, minimum term, included support, cancellation terms, and any setup conditions must be confirmed in writing before work begins.

This offer is intended for a focused business website. Ecommerce stores, custom applications, complex integrations, and unusually large scopes may require a different package or custom agreement.

You are responsible for providing accurate business details, content, images, product information, login access, approvals, and feedback needed to complete the project.

Delays in supplying content, access, payment, or feedback may delay delivery dates. We may pause work if key inputs are missing.

The Basic package includes 1 revision round and the Advanced package includes 2 revision rounds unless otherwise agreed. A revision round means a consolidated set of reasonable changes to the agreed design or build. Ecommerce and Custom revision allowances are confirmed in the written project scope.

New features, extra pages, major layout changes, repeated revisions, or changes requested after approval may be quoted separately.

Projects may rely on third-party platforms or services such as domain providers, hosting providers, payment gateways, Shopify, email providers, analytics tools, plugins, APIs, or content management systems.

Unless expressly included in the quote, third-party fees, subscriptions, transaction charges, domain renewals, hosting renewals, premium themes, paid apps, and plugin licences are for the client's account.

Payment terms will be stated on the invoice or proposal. Once-off package work may require a deposit before work begins and a balance before launch or handover.

For monthly plans, payment must be made on the agreed billing date. Late or missed payments may result in paused support, delayed delivery, or suspension of services after reasonable notice.

Delivery timelines are estimates unless a specific date is confirmed in writing. Timelines depend on scope, client feedback, content readiness, third-party access, and payment status.

Launch may require final approval, settled invoices, working domain access, hosting readiness, and any third-party approvals or configurations.

Once all agreed fees for a project are paid, you own the final website content and custom design work created specifically for you, except for third-party assets, tools, libraries, templates, plugins, platforms, fonts, or stock assets that remain subject to their own licence terms.

We may reuse general knowledge, workflows, code patterns, components, and non-confidential techniques developed during the project.

Support and maintenance are only included where expressly stated in a package, monthly plan, or written agreement. Support does not automatically include new features, redesigns, third-party platform changes, malware cleanup, hosting issues outside our control, or emergency work.

Any support outside the agreed scope may be quoted separately.

Cancellation terms depend on the agreed package, project stage, and payment arrangement. Work already completed, time booked, third-party costs, and approved deliverables may be non-refundable.

For monthly plans, cancellation notice periods and any minimum term will be confirmed in the written agreement for that plan.

We aim to provide reliable, professional services, but we cannot guarantee specific sales, rankings, traffic, revenue, platform uptime, search engine placement, or third-party service performance.

To the extent allowed by law, our liability is limited to the fees paid for the specific service giving rise to the claim.

We may process personal information needed to respond to enquiries, prepare quotes, deliver projects, send invoices, provide support, and manage business records.

You should only provide personal information that is accurate and necessary for the project. If you provide information about customers, staff, or other third parties, you must have the right to share it with us for the project.

We may update these terms from time to time. The version published on this page applies from the date shown below, unless a different written agreement applies to your project.